Privacy Policy

At ETIAN, operated by Etian Platinum Trading Company (“we,” “our,” or “the store”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from our website, in accordance with the Personal Data Protection Law (PDPL) and applicable regulations in the Kingdom of Saudi Arabia.

1. Information We Collect

We may collect the following categories of personal data when you use our website or place an order for commercial kitchen equipment, spare parts, and related products:

Identity Information:

Name, email address, phone number, billing address, and delivery address, where applicable.

Payment Details:

Billing-related information and payment method details. We do not store full credit or debit card information. Payments are securely processed through trusted third-party payment providers.

Technical Data:

IP address, browser type, device type, pages visited, session duration, and similar website analytics data.

Usage Data:

Order history, products viewed, products purchased, cart activity, and customer service interactions.

2. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill your orders
• To arrange shipping or delivery of purchased products
• To provide customer service and order-related support
• To communicate with you about purchases, order updates, and service notifications
• To send promotional offers where permitted by law or based on your consent
• To improve website performance, user experience, and service quality
• To comply with legal and regulatory obligations
• To protect our legal rights and prevent misuse of our website

3. Consent and Data Processing

By using our website and submitting your information, you consent to the collection and processing of your personal data as described in this Privacy Policy, where consent is the applicable legal basis.

You may withdraw your consent at any time by contacting us, although this may affect our ability to provide certain services.

4. Sharing Information with Third Parties

We may share limited personal data with trusted third parties only where necessary, including:

Service Providers:

Payment processors, shipping and delivery providers, hosting providers, and technical support providers.

Legal Authorities:

Where required by law, regulation, legal process, or where necessary to protect our legal rights.

We do not sell or rent your personal information to unrelated third parties.

5. Data Transfers

If your personal data is transferred outside the Kingdom of Saudi Arabia, we will take appropriate measures to ensure that adequate safeguards are in place in accordance with applicable data protection laws and regulations.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. After that, the data will be securely deleted, destroyed, or anonymized where appropriate.

7. Your Rights

Under the PDPL and applicable regulations in Saudi Arabia, you may have the right to:

• Access your personal data
• Request correction or update of inaccurate data
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Submit a complaint to the competent authority if you believe your personal data has been mishandled

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no system can be guaranteed to be completely secure. We encourage users to use strong passwords and protect their account credentials.

9. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and enhance website functionality. You may control or disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will become effective immediately upon publication on the website.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

ETIAN

Operated by Etian Platinum Trading Company

If you have any questions or requests regarding this policy, please contact us:

📧 info@etian.com.sa