Privacy Policy
Last updated: January 2025 · Etian Platinum Trading Company · PDPL Compliant
At Etian Platinum Trading Company ("we", "our", or "the Company"), we are committed to protecting your personal information in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia.
1. Information We Collect
We may collect the following categories of personal data when you use our website or place an order:
- Identity Information: Name, email address, phone number, billing and delivery address.
- Payment Details: Billing-related information. We do not store full card details — payments are processed through trusted third-party providers.
- Technical Data: IP address, browser type, device type, pages visited, and session analytics.
- Usage Data: Order history, products viewed, cart activity, and customer service interactions.
2. How We Use Your Data
- To process and fulfill your orders
- To arrange delivery and provide order updates
- To provide customer service and support
- To send promotional communications where permitted or consented
- To improve website performance and user experience
- To comply with legal and regulatory obligations
3. Consent
By using our website and submitting your information, you consent to the collection and processing of your personal data as described in this policy. You may withdraw consent at any time by contacting us, though this may affect your ability to use certain services.
4. Sharing with Third Parties
We share limited personal data only where necessary with trusted service providers (payment processors, delivery companies, hosting providers) and legal authorities where required by law. We do not sell or rent your personal data.
5. Data Transfers
If personal data is transferred outside Saudi Arabia, we take appropriate measures to ensure adequate safeguards in accordance with applicable data protection laws.
6. Data Retention
We retain personal data only for as long as necessary to fulfill collection purposes or as required by applicable law. After that, data is securely deleted, destroyed, or anonymized.
7. Your Rights
Under the PDPL, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of personal data where applicable
- Withdraw consent at any time
- File a complaint with the competent authority
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. However, no system is completely secure — we encourage users to protect their account credentials.
9. Cookies
We use cookies to improve your browsing experience and analyze website traffic. You may control or disable cookies through your browser settings. See our Cookie Policy for more details.
10. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies independently.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page and become effective immediately upon publication.