Frequently Asked Questions

We supply genuine OEM and alternative parts for 27+ global brands including Frymaster, Henny Penny, Rational, Hobart, Garland, Fagor, Manitowoc, Convotherm, MKN, Pitco, Robot Coupe, Angelo Po, and more.

We offer both. Our catalog clearly distinguishes between original OEM parts (factory-manufactured) and high-quality alternative parts. Both options are listed with their origin and specifications.

For in-stock parts: 1–3 business days for Jeddah & Makkah, 2–5 business days for other regions. For special-order parts, lead time is communicated at the time of order. Urgent orders can be arranged for same-day delivery in Jeddah.

Yes. Our B2B catalog supports search by OEM part number and cross-reference numbers. If you cannot find a specific part, contact us via WhatsApp or email and our team will locate it.

We service commercial kitchen equipment (fryers, ovens, grills, dishwashers, combi ovens, coffee machines), café equipment (espresso machines, grinders), and industrial laundry equipment (washers, dryers, ironers).

Yes. We offer emergency same-day maintenance response for clients in Jeddah and Makkah. Contact us directly via WhatsApp at +966 12 659 9739 for urgent requests.

An Annual Maintenance Contract (AMC) is a scheduled preventive maintenance program. It is ideal for hotels, restaurants, hospitals, and any facility that cannot afford equipment downtime. AMC clients receive priority service, discounted parts, and regular inspection reports.

Submit a B2B account request via our online form. Our team will review and activate your account within 1–2 business days with access to full pricing and ordering.

Approved B2B accounts enjoy 30-day net payment terms. New accounts require advance payment. We accept bank transfer, SADAD, and company cheques.

Yes. All invoices are ZATCA-compliant and include VAT (15%). E-invoices are issued for all transactions in accordance with Saudi Arabia's e-invoicing regulations.