عقد الصيانة السنوي AMC — هل يستحق؟ تحليل عائد الاستثمار

Most kitchen managers know they should have a maintenance contract. Few have actually done the math. Here is a real cost comparison based on our service data from Saudi Arabia.

The Cost of Reactive Maintenance

An emergency fryer repair in Jeddah or Riyadh typically costs: SAR 800–1,400 for the service call, plus parts at full retail price, plus 1–3 days of downtime. For a restaurant doing SAR 15,000/day in revenue, a 2-day outage costs SAR 30,000 in lost sales.

What an AMC Covers

Etian's Annual Maintenance Contract includes: 2 scheduled preventive inspections per year, priority response within 4 hours in Jeddah and Makkah, 15% discount on all parts, and a dedicated service coordinator.

The ROI Calculation

Average AMC cost for a mid-size kitchen (4–8 pieces of equipment): SAR 8,000–14,000/year. Average savings from prevented breakdowns based on our 2024 service data: SAR 22,000–45,000/year. ROI: 200–300%.

Which Businesses Benefit Most

Hotels, hospital catering operations, and fast-food chains with high equipment utilization see the strongest ROI. A single prevented breakdown during Ramadan or Hajj season justifies the full annual contract cost.