ETIAN Shipping Policy

This Shipping Policy applies to orders placed through ETIAN, the trading brand of Etian Platinum Trading Company. It explains how shipping, delivery, and order handling are managed for customers in Saudi Arabia.

1. Order Processing

Orders are processed after payment confirmation and successful order review.

Processing times may vary depending on product availability, order type, and delivery destination. Some products may be available for immediate processing, while others may require additional handling time.

2. Shipping Coverage

ETIAN serves customers in Saudi Arabia through its online store.

If shipping outside the standard delivery areas is available for certain products or orders, additional charges or delivery arrangements may apply.

3. Delivery Timeframes

Estimated delivery times may vary depending on:
– Product availability
– Order size
– Delivery location
– Shipping provider operations
– Public holidays or circumstances beyond our control

Where a delivery timeframe is shown on a product page, it is an estimate unless otherwise stated.

4. Shipping Charges

Shipping charges may vary depending on:
– Product type
– Product size or weight
– Delivery destination
– Selected shipping method, where applicable

Any applicable shipping charges will be shown during checkout or communicated before order confirmation where necessary.

5. Customer Responsibilities

Customers are responsible for:
– Providing accurate shipping information
– Providing a valid phone number and email address
– Ensuring someone is available to receive the delivery where required
– Reviewing the order details before completing the purchase

ETIAN is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

6. Delivery and Inspection

Customers are encouraged to inspect products upon delivery.

If a product arrives damaged, incomplete, or different from the ordered item, the customer should contact ETIAN as soon as possible and within the applicable return or reporting period.

7. Delays and Exceptions

Delivery delays may occur due to circumstances beyond our control, including courier delays, stock issues, remote delivery locations, weather conditions, regulatory requirements, or public holidays.

In such cases, ETIAN will make reasonable efforts to keep customers informed of significant delivery updates where possible.

8. Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability, incorrect address details, or refusal to accept the shipment, additional delivery charges or return handling charges may apply.

9. Special-Order or Customized Items

Special-order, customized, or made-to-order items may require longer processing and delivery times. Estimated delivery windows for such items may be communicated separately depending on the product and order details.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

ETIAN
Etian Platinum Trading Company
Email: info@etian.com.sa
Phone: +966126599739
Address: Jeddah, Al Azizyah, Prince Muteb Road, Saudi Arabia