ETIAN Terms and Conditions

These Terms and Conditions govern your use of the ETIAN website and your purchase of products from ETIAN, the trading brand of Etian Platinum Trading Company. By using this website or placing an order, you agree to these Terms and Conditions.

1. General Information

ETIAN is the trading brand of Etian Platinum Trading Company, serving customers in Saudi Arabia through an online store offering commercial kitchen equipment, spare parts, and related products.

2. Use of the Website

By using this website, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others, restrict their use of the website, or damage the website and its services.

We reserve the right to update, modify, suspend, or discontinue any part of the website or its content at any time without prior notice.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and availability are presented as accurately as possible.

However:
– Product images are for illustrative purposes and may vary slightly from the actual item
– Product availability may change without notice
– Product specifications may be updated or corrected where necessary
– Compatibility, fitment, or technical suitability should be confirmed by the customer before purchase where applicable

4. Orders and Acceptance

All orders placed through the website are subject to acceptance and availability.

ETIAN reserves the right to refuse, cancel, or limit any order in cases including, but not limited to:
– Product unavailability
– Pricing or listing errors
– Incomplete or inaccurate customer information
– Suspicion of misuse, fraud, or unauthorized activity

If an order is canceled after payment is completed, the applicable refund will be processed using the original payment method where applicable.

5. Pricing and Payment

All prices displayed on the website are listed in the applicable currency and are subject to change without prior notice.

Customers are responsible for reviewing product pricing, shipping charges, and any applicable fees before completing an order.

Payment must be completed using the payment methods made available on the website.

6. Shipping and Delivery

Shipping and delivery timeframes are estimates only unless otherwise stated.

Delivery may be affected by product availability, customer location, shipping carrier operations, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping and contact information when placing an order.

7. Returns and Exchanges

Returns, exchanges, and refunds are subject to our Return and Exchange Policy.

Please review our Return and Exchange Policy for full details regarding return conditions, product eligibility, shipping responsibilities, and refund processing.

8. Warranty and Liability

Where a product is covered by a manufacturer warranty or applicable supplier terms, warranty handling may be subject to those terms in addition to our store policies.

To the maximum extent permitted by law, ETIAN shall not be liable for indirect, incidental, or consequential losses resulting from the use of the website or the purchase, delay, installation, or use of any product, except where liability cannot be excluded under applicable law.

9. Customer Responsibilities

Customers are responsible for:
– Reviewing product details before purchase
– Confirming suitability and compatibility where applicable
– Providing accurate billing, shipping, and contact information
– Inspecting products upon delivery and reporting issues within the applicable period

10. Intellectual Property

All content on this website, including text, graphics, logos, images, product content, and website design elements, is the property of ETIAN or its licensors and may not be copied, reproduced, distributed, or used without prior written permission, except as permitted by applicable law.

11. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will become effective once published on this page.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

ETIAN
Etian Platinum Trading Company
Email: info@etian.com.sa
Phone: +966126599739
Address: Jeddah, Al Azizyah, Prince Muteb Road, Saudi Arabia